Refund Policy

We want you to be absolutely satisfied with your purchase. Any pre-owned watch, with the exception of vintage watches purchased from us, may be returned, in the same condition sold, and including all boxes, papers, books and accessories, within 7 calendar days from receipt. This policy is FOR ONLINE SALES ONLY and provided that the watch has not been worn. 

For online sales, we ask that you notify us of your intention to return the watch immediately and that you ship the merchandise back to our office before the expiration of this 7 calendar day return policy, insured for the full purchase price, at your expense.  Must be post marked before the 7nd calendar day

We cannot be responsible for lost packages. Upon receipt of the returned item, in the condition in which it was sold, we will refund the purchase price, less shipping.  Unless otherwise stated on this website, or any product page,.  All International sales are "final".

To facilitate returns please keep in mind:

• Returns must be returned postmarked before seven calendar days to MidtownWatch’s from the date of receipt.
• Merchandise that has been worn, altered or damaged will not be accepted for returns
• Do not remove any plastic seals, the security tags , etc until you are certain you are keeping the item. If you attempt to remove the plastic or tags, the item will not be accepted for return. 
• You must call Customer Service for a return authorization number within the time stated on the item listing. The item must be in MidtownWatch’s possession within 7 days of receiving the return number. There will be no exceptions.

Warranty

MidtownWatch’s Watches warranties all watches for two full year from date of invoice, unless otherwise indicated in the listing or invoice.

The warranty does not cover: bands, batteries, cracked or broken crystals or water damage. In addition, because most watches do not keep perfect, accurate time to the second, our warranty does not cover watches that run slow or fast.   Damage from abuse or misuse (knocks, dents, crushing) or tampering by unauthorized technicians, will render this warranty null and void.

This warranty is valid to the original purchaser only and may not be transferred.  Warranty does not apply to international customers.

 

We are not authorized dealers for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Because we are not an authorized dealer, we can offer substantially greater discounts than authorized retailers.